Allow us to curate the journey you intend your customers to experience. Tech Firefly’s support team are the incubation experts and will help you build your customer experience framework. Our solutions are a great fit for new products, companies just beginning to build their customer experience solutions or clients looking to transform their customer experience. This is why we created Tech Firefly cX Labs – our innovation incubator that allows Tech Firefly clients to rapidly test new customer experience solutions in a risk-free, controlled environment.
Our goal at Tech Firefly is to solve problems for customers before and after the point of sale. This means we want to partner with our clients to eliminate contacts. Our focus is on your customers which means we focus on first contact resolution, customer satisfaction, root cause analysis, defect reduction and true customer sentiment.
Our cX lab provides our clients the unique opportunity to integrate their brand voice into the journey they want their customers to make. We help you build your customer experience from the ground up and either execute the delivery or hand off the ideal state model to our clients to execute.
Are you a product owner or responsible for product quality? Let our team of experts provide insights and analytics into what your customers really think about your product through social listening and deep analysis of various product feedback channels.
Contact us to curate the journey you want your customers to make or to simply test real world scenarios in our world class incubation environment. Either way, you will have access to our innovative technology platforms and our world class agents and more importantly, so will your customers.