Tech Firefly’s support team are the incubation experts and will help you build your customer experience framework. Our solutions are a great fit for new products, companies just beginning to build their customer experience solutions or clients looking to transform their customer experience. This is why we created Tech Firefly cX Labs – our innovation incubator that allows Tech Firefly clients to rapidly test new customer experience solutions in a risk-free, controlled environment.

Our cX lab provides our clients the unique opportunity to integrate their brand voice into the journey they want their customers to make. We help you build your customer experience from the ground up and either execute the delivery or hand off the ideal state model to our clients to execute.

Are you a product owner or responsible for product quality? Let our team of experts provide insights and analytics into what your customers really think about your product through social listening and deep analysis of various product feedback channels.

Contact us to curate the journey you want your customers to make!

Build your Customer Experience Journey with Tech Firefly
Ways to partner with us:
To Build your Customer Experience Journey – Let us create your customer experience support strategy for your new product
To Transform your Customer Experience Journey – Let us improve your NPS, CSAT and overall customer sentiment
Intellectual insights – Let us provide you customer experience insights and feedback analysis to make your current and future products better!
Reduce Effort – Leverage our agents, our expertise and our technologies to handle all of your customer inquiries
What we provide:
Customer First Attitude
Contact Reduction
Process Incubation
Omni-Channel Customer Care (Voice, Email, Live Chat, In-App, In-Game, Video, Social and By-Appointment Outbound Voice)
Inbound Sales Support
Technical Support
Product Installation Concierge Support for “Do-It Yourselfers”
Customer Experience Analytics
Defect Reduction Tools
Guidance from Industry Experts
24/7/365 Support and Follow the Sun schedule coverage
Multilingual Support in over 50 Foreign Languages
Burst Coverage, After Hours and Weekend Support
24/7/365 Support
Capabilities in North America, LATAM, India and Europe
What you get:
Easy/efficient setup
Flexibility, Speed and Quality
Support for high touch, specialized support and low touch triage use cases
Latest technologies including Chat Bot Assistants
Incubation support including Business Intelligence, Instructional Design and Knowledge Management, Kaizen Tools, Documentation and Quality Management
Dedicated resources
Try before you buy
Non-Billable Service Delivery Managers
Capabilities in North America, LATAM, India and Europe
Custom Tailored Client Solutions including blended Onshore, Nearshore and Offshore resourcing
Customer Insights and Analytics

Let’s Curate The Journey For Your Customers

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