Tech Firefly’s strategic outsourcing solutions focuses on nascent processes. We are known as the incubation experts and have proven ability to create process standardization and develop a cadence of reporting, documentation, service level management, process excellence, business analytics and tools automation.

We hire and manage experienced experts to keep clients focused on scaling and expanding their business while we manage what goes on in their outsourced operations.

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Our experts help bring both operational and cost efficiencies to our clients with our bottoms up approach to process improvement.

Our outsourcing solutions include:
Full Scale Software MSP including Software Development, Testing, Integration, QA and Automation
Business Intelligence Insights and Customer Analytics
Content Moderation including Live Content Review
Fulfillment and Back Office Solution
Customer Experience Services
Inbound Sales Support
Localization services