Tech Firefly, an outsourcing industry expert has leveraged Robotics Process Automation (RPA) to transform the client BPO experience.

Tech Firefly uses RPA to complete redundant low touch use cases with highly methodical rules-based automation. Benefits of Tech Firefly RPA solutions include:

Frugality: While we can provide standardized cost optimization using a blend of onshore, nearshore and offshore resources an RPA intelligent robot can be up to a 90% discounted bill rate in comparison to an onshore full-time employee in the United States.

Accuracy: Our Robot-based end-to-end processes reduce the need for human involvement to difficult, high touch use cases. This increases accuracy and helps maintain a consistent brand voice and customer experience.

Efficiency: Robots have a tolerance to work 24/7/365 and can complete routine mundane tasks that employees often find redundant. Robots also solve the problem of unexpected attrition, volumes and shrinkage.
Optimization: Standard Transition Frameworks take many weeks to execute. Robotics based processing can be implemented at scale in a few weeks giving a major advantage over traditional resource-based scaling and integration.
Scaling: A robotic workforce is highly flexible and scalable just like Tech Firefly. Robotics automation can be deployed ad hoc, prescheduled and across as many bots as required.

Our Robotics in Action:

Reservations

Data Mining

RMA Analytics

Defect Analysis

Content Moderation
Inbound Sales Triage

QA Testing Automation
Execution of Manual QA

Invoicing and Journal Entries

Customer Experience Insights

Patient Registration and Billing

Employee onboarding and payroll

Order Processing and Fraud Monitoring

High Touch Customer Service Use Cases
Foreign Language Recognition and Translation
Payment Processing through OCR, CAR and MICR Recognition

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